Reseller FAQs
Currently, we are not having any programs to work with new reseller, so if you are a reseller and need to get a quote, please find our information below. (Please keep reading because it will show you how to purchase a license on your customer’s behalf.).
- TablePlus license is a one-time purchase (no subscription) with 1 year free of updates.
- After 1 year you can continue using the app without any limitations or you can renew for more updates.
- We do not store any of your payment details on our server. You must re-enter all payment info every time you make a transaction.
- TablePlus license keys can be used to activate TablePlus on any platforms MacOS/Windows/iOS (regardless of OS), and on virtual machines.
Company information
- Company name: TablePlus Inc
- Address: 1100-1959 Upper Water Street, Halifax, NS B3J 3N2 Canada
- Name of contact: Huy Pham (CEO)
- Email: [email protected] <- Please do not email this, email [email protected] for support.
- Website: https://tableplus.com/
Order information
- Official Price: visit our pricing page.
- Currency: USD, we do not have any discount.
- Payment accepted: PayPal, Credit/Debit cards, Apple Pay (Safari browser only), Google Pay and Wire Transfer.
- Payment Terms NET 30, 45: No, we don’t have NET terms.
- How will the order be delivered? Via email.
- Are there any signed contracts? No, we normally don’t sign any additional contracts. It’s a one-off purchase.
Legal
Please find our Privacy Policy, End User License Agreement, and Terms of Service.
In short, it covers our rights and responsibilities, including what TablePlus does and does not do to our user’s data while using it, and most importantly:
- TablePlus never sends or stores any of your data to our server. All database credentials are safely kept in the user’s device hard storage.
- TablePlus does store customer’s email address on our server in the US for license manager only. The device identification is one-way hash and it does not contain any private information about user’s device, just a private hash.
- TablePlus does use AppCenter, a product from Microsoft for the crash report. Current data retention period is 90 days. However, you can turn it off from the app’s preference.
How to purchase a license
If you are a reseller and want to buy a license for your client, here is how:
- Go to our pricing page: https://tableplus.com/pricing
- Purchase license(s) using your email address. This email will receive and manage the invoice later on. Remember to use your own email address, not your client’s email address, if you don’t want your client to receive the invoice.
- If you purchase a new license, please put your own email in the form.
- If you renew the license or purchase extra seats, you can edit the email at the bottom right of the payment popup.
- Check out with PayPal, Apple Pay, Credit/Debit card, Google Pay or Wire Transfer.
After you finish the payment, you will receive two emails:
- One email from
*@tableplus.com
with the license key(s). - One email from
*@paddle.com
with the invoice. In this email, you will be provided a link to the online version of your invoice so you can input your company information, including VAT number.
How to renew a license
If you are a reseller and want to renew a license for your client, here is how:
You can renew the license 2 months before the expiration (or any time after the expiration).
- Go to our pricing page: https://tableplus.com/order/renew-license
- Enter the license key.
- Check out with PayPal, Apple Pay, Credit/Debit card, Google Pay or Wire Transfer.
After you finish the payment, you will receive two emails:
- One email from
*@tableplus.com
confirms that you have renewed the license. - One email from
*@paddle.com
with the invoice. In this email, you will be provided a link to the online version of your invoice so you can input your company information, including VAT number.
How to purchase extra seat(s) for a license
If you are a reseller and want to buy an extra seat for a license for your client, here is how:
- Go to our pricing page: https://tableplus.com/order/extend-seats
- Enter the license key.
- Check out with PayPal, Apple Pay, Credit/Debit card, Google Pay or Wire Transfer.
After you finish the payment, you will receive two emails:
- One email from
*@tableplus.com
confirms that you have added extra seat(s) the license. - One email from
*@paddle.com
with the invoice. In this email, you will be provided a link to the online version of your invoice so you can input your company information, including VAT number.
Transfer the license: If you wish to transfer the ownership of the license from your email address to your client’s email address you can use the license manager, if you unable to do so, please send a request to [email protected] and we will update manually for you. Your client’s email address will then be able to manage the license while your email address is still used for payment and invoice management.
Vendor information for PO
Paddle.com Market Limited (Paddle.com) is our current payment service provider and they also act as a reseller. So in some cases that you need vendor information to complete a PO, you can add Paddle.com as the vendor, and TablePlus as the manufacturer.
You can find Paddle.com’s information here, or reach out to Paddle’s support team at [email protected] for further questions.
Here is an example of the invoice you will be receiving after placing an order.